FAQ
Here's a list of commonly asked questions to help answer any questions you may have and make your shopping experience as pleasant as possible.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover, and Paypal. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. All pricing is listed in USD.
HOW DO I USE A PROMO CODE?
Promo codes can be entered during the checkout process. Simply type or paste your code in the box labeled “Promo Code” which can be located under the items in your cart. Only one promo code may be applied per order. Promo codes cannot be combined with other offers.
DO YOU OFFER BULK PRICING?
Please send an email to hello@flounceandflourish.com with the details of your request, we will review and get back to you!
HOW MUCH DOES SHIPPING COST?
We offer free ground shipping on orders over $70 shipping to the continental U.S. Shipping rates for orders under $70, international orders, and expedited orders will be calculated based on the order total and the destination address.
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Orders are processed and delivered Monday through Friday, excluding holidays. Orders for cards, art prints, and stickers ship out of our studio within 2-3 business days of your being placed.
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Tote bags, accessory pouches, wallets, pillows, notebooks and journals, ship directly from our partner fulfullment center. Please allow an additional 7–10 business days for your order to be processed and shipped.
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During the holiday season, processing and shipping times may take longer depending on demand.
CAN I RETURN AN ITEM?
We do accept returns on any unused items. Please see our return policy here.
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If you wish to return an item, please contact hello@flounceandflourish.com for instructions.
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to 2-3 weeks to process and show on your account due to varying processing times between payment providers.